RETURN AUTHORIZATION / CUSTOMER SERVICE SUPPORT
Altherm, Inc.
Altherm, Inc.
Ridgefield, NJ Ridgefield, NJ Part-time Part-time $18 - $20 an hour $18 - $20 an hour 4 days ago 4 days ago 4 days ago THIS IS A PART TIME JOB Responsibilities are, but not limited to:
return authorizations, checks status on pending credits, process literature orders and finish sample requests and provide phone support.
Must have knowledge of commonly used concepts, practices, and procedures within a particular field.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
The target is to ensure excellent service standards and maintain high customer satisfaction.
MAIN JOB DUTIES & RESPONSIBILITIES BUT NOT LIMITED TO:
Computer skills (Microsoft Office - EXCEL a must) Excellent verbal and written communication skills.
Primary responsibility is processing return authorizations, credit status on pending RGA/RMA returns, literature requests, product finish sample requests.
Requests are handled via phone calls or emails.
Attention to Detail is crucial.
Ability to multi-task, prioritize and manage time effectively.
Strong phone skills and active listening and ability to adapt to different tasks.
Use telephones/emails to reach out to customers and verify account information or explanation of request.
Ability to Work Under Pressure Assist with overflow requests for order status, tracking.
Support customer service with overflow of incoming calls Work with the Director of Costumer Solutions to stay updated on any changes in company policies and to ensure proper forms are used and procedures are followed.
Communicate with proper internal departments.
Patience Positive Attitude People Oriented Job Type:
Part-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
25 per week Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Altherm, Inc.
Ridgefield, NJ Ridgefield, NJ Part-time Part-time $18 - $20 an hour $18 - $20 an hour 4 days ago 4 days ago 4 days ago THIS IS A PART TIME JOB Responsibilities are, but not limited to:
return authorizations, checks status on pending credits, process literature orders and finish sample requests and provide phone support.
Must have knowledge of commonly used concepts, practices, and procedures within a particular field.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
The target is to ensure excellent service standards and maintain high customer satisfaction.
MAIN JOB DUTIES & RESPONSIBILITIES BUT NOT LIMITED TO:
Computer skills (Microsoft Office - EXCEL a must) Excellent verbal and written communication skills.
Primary responsibility is processing return authorizations, credit status on pending RGA/RMA returns, literature requests, product finish sample requests.
Requests are handled via phone calls or emails.
Attention to Detail is crucial.
Ability to multi-task, prioritize and manage time effectively.
Strong phone skills and active listening and ability to adapt to different tasks.
Use telephones/emails to reach out to customers and verify account information or explanation of request.
Ability to Work Under Pressure Assist with overflow requests for order status, tracking.
Support customer service with overflow of incoming calls Work with the Director of Costumer Solutions to stay updated on any changes in company policies and to ensure proper forms are used and procedures are followed.
Communicate with proper internal departments.
Patience Positive Attitude People Oriented Job Type:
Part-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
25 per week Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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